FAQ

Product Information

  • What makes Forever Mattison different? We specialize in "The Hidden Inclusion"—handcrafted, high-end staples that bridge the gap between a busy daily routine and a luxury experience. Whether it's our body oils, butters, or scrubs, every product is family-safe and intentionally made.
  • How should I store my products? Since our products are handcrafted with natural ingredients (like our body butters and oils), store them in a cool, dry place. Avoid direct sunlight and keep water out of your scrubs and butters to maintain their shelf life.
  • Are these safe for sensitive skin? Yes! We prioritize clean, effective ingredients. However, we always recommend a patch test on a small area of skin before full use.

Ordering & Shipping

  • How long will it take to get my order? As a small-batch apothecary, we hand-pour our products to ensure quality. Please allow 3–5 business days for processing, plus shipping time. You will receive a tracking number as soon as your staples are on the way.
  • Do you ship outside of Connecticut? Yes! We ship nationwide.

Returns & Exchanges

  • What is your return policy? Due to the handcrafted and personal nature of our body care products, all sales are final. We do not accept returns or exchanges.
  • What if my order arrives damaged? If your order arrives damaged, please email us at FOREVERMATTISONLLC@GMAIL.COM within 48 hours of delivery with a photo of the package and product. We will make it right.